Trice Cabs - Terms & Conditions

Booking Process

Online Booking: Customers can book a ride through the official website www.tricecabs.in by providing essential details like pickup and drop-off locations, travel date, and time.
Phone Booking: For customers without internet access, bookings can be made by calling the customer support number: 94418 25000.
Advance Booking: Rides can be booked in advance (up to 15 days) to secure your desired time and vehicle type.
On-Demand Booking: For immediate travel, booking depends on vehicle availability.

Payment Methods: Cash, credit/debit cards, and online wallets (Paytm, Google Pay, etc.).
Prepayment: For advance bookings, a prepayment of 50% may be required, deducted from the final fare.
Refund Policy: Refunds (as per the policy) will be credited within 3-5 working days to the customer's bank account or UPI wallet.
Surge Pricing: Surge pricing may apply during peak hours/holidays. Details are communicated before confirming the booking.

Cancellation by Customer:
- Cancellations made 4+ hours before pickup: Full refund minus ₹500 booking fee.
- Cancellations within 4 hours: 50% of fare charged.
Rescheduling: Allowed up to 1 hour before pickup, subject to availability and may incur extra fees.
No-show Policy: ₹100 per hour charged if the customer fails to appear at pickup time.

Vehicle Type: Options include sedans, SUVs, and luxury cars, subject to availability based on location and booking time.
Driver Information: Driver's name, vehicle number, and contact details are shared after booking confirmation.

Passenger Conduct: Appropriate behavior is expected. Abuse or vehicle damage may result in penalties or ride termination.
Alcohol and Smoking: Not permitted inside the vehicle unless allowed by local regulations.

24/7 Support: Available via phone, email, or chat for ride-related issues.
Driver Complaints: Report concerns via the app or customer support channels.